GOLD PACKAGE
Our Gold loyalty package is for customers handling a higher number of transactions. This package is aimed at businesses who have a counter with space for a physical tablet on which new cards can be registered and where each loyalty transaction can be recorded.
Tablets can include marketing messages on rotating screens so you can up sell to your customers while they are waiting to pay.
PRODUCT FEATURES
The following table gives you a comprehensive overview of the features provided by Tablet Lite.
| SET UP (in addition to weekly base fee) | GOLD |
| Initial analysis and consultancy |
✔
|
| Loyalty scheme advice and configuration |
✔
|
| Equipment commissioning, rollout and project management |
✔
|
| Remote installation and training (UK & ROW) |
✔
|
| Marketing templates for email, text and/or app |
✔
|
| Branded loyalty cards/fob to your exclusive design, proofing & production |
✔
|
| Bespoke branded customer web registration interface |
✔
|
| Bespoke app design, build & app store launches |
POA
|
| Bespoke development/customisation |
POA
|
| Data migration |
POA
|
| Onsite installation and training (UK) |
POA
|
| Tablet presentation screen design |
POA
|
| SOFTWARE & HARDWARE | GOLD |
| Browser Lite (license) |
✔
|
| Data & insight portal (license) |
✔
|
| Marketing portal (license) |
✔
|
| Classic 10″ tablet |
✔
|
| Premium 10″ tablet |
POA
|
| Optical card scanner |
✔
|
| App hosting (Apple & Android) |
POA
|
| Wireless voucher printer |
POA
|
| DATA & REPORTING | GOLD |
| Data insight & analysis login via cloud based portal |
✔
|
| Information and reports |
✔
|
| Data storage and disaster recovery |
✔
|
| Email bounce list handling |
✔
|
| Customisation & handling of voucher redemption process |
POA
|
| Monthly data migration |
POA
|
| Database cleansing and maintenance |
POA
|
| Anti fraud exceptions report |
POA
|
| Marketing | GOLD |
| Cloud based marketing portal login for reports and comms |
✔
|
| Email template topped and tailed with your branding |
✔
|
| Welcome email to new registrees |
✔
|
| Email and/or campaign per month to all loyalty members |
x2
|
| Customer Texting Gateway (with own text name) |
4p per text
|
| Remote update of the presentation screen |
x1 p/month
|
| Database cleansing and maintenance |
✔
|
| App notifications |
POA
|
| Assistance with bounce backs from email campaigns |
POA
|
| Design & production of loyalty supporting literature |
POA
|
| Monthly marketig campaign assistance |
POA
|
| SUPPORT | GOLD |
| Technical helpdesk with Freephone access (8:30am – 5:30pm weekdays) |
✔
|
| Review call |
6 Monthly
|
| Advice on campaigns, ROI and other loyalty scheme related issues |
✔
|
| Next day courier swap out of any faulty equipment |
✔
|
| Pro-Active tablet management |
✔
|
| Tablet lock down to prevent unauthorised use |
✔
|
| Remote tablet assistance |
✔
|
| Tablet security |
✔
|
| App support & updates |
POA
|
| Unit support and tracking |
POA
|
| Engineer visits |
POA
|
| Unit operation monitoring and unit network maintenance |
POA
|
| Loyalty card facilitation and distribution |
POA
|
| Account management and customer billing |
POA
|
| TERMS & CONDITIONS | GOLD |
| Contract Term |
12 months minimum
|
| Payment method |
Direct Debit
|
| Bespoke T’s & C’s |
✔
|
| ADDITIONAL FEATURES | GOLD |
| Amazon processing |
POA
|
| Birthday voucher module processing |
POA
|
| Credit card linking |
POA
|
| Cardholder prize draw processing |
POA
|
| Charity module |
POA
|
| Points for picture uploads |
POA
|
| Surveys |
POA
|
| Staff tracking |
POA
|
| Personalised dashboard |
POA
|
| Contactless NFC |
POA
|
| 4G provision where WiFi not present |
POA
|
| Photo ID function |
POA
|
| Latent tablet messages |
POA
|
CASE STUDIES
Garbett Butchers is a premium butchers in Wolverhampton. The business approached Loyalty Pro in 2015 for a scheme which would encourage customers to shop local.
Maidstone Harley-Davidson is owned by independent family-run Laguna Motorcycles Ltd. Since 2011, we have provided loyalty card solutions for their customers.
Britannia has a portfolio of 60 hotels across the UK and since 2011, Loyalty Pro has worked closely with them to create and deliver their Grand Rewards Scheme.
It’s clear that combining millennials’ love of technology with their affinity for loyalty schemes is something that businesses should take into account – indicating the clear importance of apps. According to Aruba, 66.3% of millennials indicate that they are more likely to shop from stores where they are part of a loyalty program. Coupled with the fact that 92% of millennials own smartphones, this creates a huge opportunity for businesses to utilise app technology effectively.
