FEATURE COMPARISON
| From £6 per week | From £12 per week | From £25 per week | |
|---|---|---|---|
| SET UP ( actual set up costs are quoted and payable in advance) | SILVER | GOLD | PLATINUM |
| Basic scheme proposal advice |
✔
|
✔
|
✔
|
| Scheme detail and configuration |
✔
|
✔
|
✔
|
| Equipment commissioning, rollout and project management |
✔
|
✔
|
✔
|
| Remote installation and training (UK & ROW) |
✔
|
✔
|
✔
|
| Marketing templates for email, text and/or app |
✔
|
✔
|
✔
|
| Branded loyalty cards/fob to your exclusive design, proofing & production |
POA
|
POA
|
POA
|
| Branded customer web registration interface |
POA
|
✔
|
✔
|
| Bespoke app design, build & app store launches |
POA
|
POA
|
POA
|
| Bespoke development/customisation |
POA
|
POA
|
POA
|
| Data migration |
POA
|
POA
|
✔
|
| Onsite installation and training (UK) |
POA
|
POA
|
✔
|
| Tablet presentation screen design |
POA
|
POA
|
✔
|
| SOFTWARE & HARDWARE | SILVER | GOLD | PLATINUM |
| Browser Lite (license) |
✔
|
✔
|
✔
|
| Data & insight portal (license) |
✔
|
✔
|
✔
|
| Marketing portal (license) |
✔
|
✔
|
✔
|
| Classic 10″ tablet |
N/A
|
✔
|
✔
|
| Premium 10″ tablet |
N/A
|
POA
|
✔
|
| Optical card scanner |
POA
|
✔
|
✔
|
| App hosting (Apple & Android) |
POA
|
POA
|
✔
|
| Wireless voucher printer |
POA
|
POA
|
✔
|
| DATA & REPORTING | SILVER | GOLD | PLATINUM |
| Data insight & analysis login via cloud based portal |
✔
|
✔
|
✔
|
| Standard graphs and reports |
✔
|
✔
|
✔
|
| Data storage and disaster recovery |
✔
|
✔
|
✔
|
| Email bounce list handling |
POA
|
✔
|
✔
|
| Customisation & handling of voucher redemption process |
POA
|
POA
|
✔
|
| Monthly data migration |
POA
|
POA
|
✔
|
| Database cleansing and maintenance |
POA
|
POA
|
✔
|
| Anti fraud exceptions report |
POA
|
POA
|
✔
|
| Marketing | SILVER | GOLD | PLATINUM |
| Cloud based marketing portal login for reports and comms |
✔
|
✔
|
✔
|
| Email template topped and tailed with your branding |
✔
|
✔
|
✔
|
| Welcome email to new registrees |
✔
|
✔
|
✔
|
| Email and/or campaign per month to all loyalty members |
x1
|
x2
|
x3
|
| Customer Texting Gateway (with own text name) |
4p per text
|
4p per text
|
4p per text
|
| Remote update of the presentation screen |
N/A
|
x1 p/month
|
x2 p/month
|
| Database cleansing and maintenance |
POA
|
✔
|
✔
|
| App notifications |
POA
|
POA
|
✔
|
| Assistance with bounce backs from email campaigns |
POA
|
POA
|
✔
|
| Design & production of loyalty supporting literature |
POA
|
POA
|
✔
|
| Monthly marketig campaign assistance |
POA
|
POA
|
✔
|
| SUPPORT | SILVER | GOLD | PLATINUM |
| Technical helpdesk with Freephone access (8:30am – 5:30pm weekdays) |
✔
|
✔
|
✔
|
| Review call |
Annually
|
6 Monthly
|
Quarterly
|
| Advice on campaigns, ROI and other loyalty scheme related issues |
N/A
|
✔
|
✔
|
| Next day courier swap out of any faulty equipment |
N/A
|
✔
|
✔
|
| Pro-Active tablet management |
N/A
|
✔
|
✔
|
| Tablet lock down to prevent unauthorised use |
N/A
|
✔
|
✔
|
| Remote tablet assistance |
N/A
|
✔
|
✔
|
| Tablet security |
N/A
|
✔
|
✔
|
| App support & updates |
N/A
|
POA
|
✔
|
| Unit support and tracking |
N/A
|
POA
|
✔
|
| Engineer visits |
N/A
|
POA
|
✔
|
| Unit operation monitoring and unit network maintenance |
N/A
|
POA
|
✔
|
| Loyalty card facilitation and distribution |
N/A
|
POA
|
✔
|
| Account management and customer billing |
N/A
|
POA
|
✔
|
| TERMS & CONDITIONS | SILVER | GOLD | PLATINUM |
| Contract Term |
12 months minimum
|
12 months minimum
|
12 months minimum
|
| Payment method |
Direct Debit
|
Direct Debit
|
Direct Debit or invoice
|
| Bespoke T’s & C’s |
N/A
|
✔
|
✔
|
| ADDITIONAL FEATURES | SILVER | GOLD | PLATINUM |
| Amazon processing |
POA
|
POA
|
POA
|
| Birthday voucher module processing |
POA
|
POA
|
POA
|
| Credit card linking |
POA
|
POA
|
POA
|
| Cardholder prize draw processing |
POA
|
POA
|
POA
|
| Charity module |
POA
|
POA
|
POA
|
| Purchase review processing |
POA
|
POA
|
POA
|
| Surveys |
POA
|
POA
|
POA
|
| Staff tracking |
POA
|
POA
|
POA
|
| Personalised dashboard |
POA
|
POA
|
POA
|
| Additional bespoke reports |
N/A
|
POA
|
POA
|
| 4G provision where WiFi not present |
N/A
|
POA
|
POA
|
| Photo ID function |
N/A
|
POA
|
POA
|
| Latent tablet messages |
N/A
|
POA
|
POA
|